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To receive important alerts and updates from Gold Coast Primary Health Network, please submit the form below.
Gold Coast Primary Health Network commissions a range of primary care and mental health, alcohol and other drugs and suicide prevention services to meet the diverse and growing needs of the Gold Coast region. Our commissioned services are available at no cost to patients. View the full list of funded services by clicking on the links below.
The Medicare Mental Health phone service (formerly Head to Health) offers a free, confidential, and friendly mental health assessment and referral service for consumers, their families, carers, GPs, and health professionals. Anyone who is unsure where to seek appropriate support (for themselves or someone they care for) can call Medicare Mental Health between Monday to Friday 8:30am – 5pm (excluding public holidays) for guidance and support.
Medicare Mental Health (formerly Head to Health) phone service is a welcoming and accessible central entry point for people (not in crisis) requiring support to the mental health care system, for the services and information they need.
GPs and healthcare professionals can use this service for advice on service availability and as well as for patient referrals.
Medicare Mental Health is a collaboration between the Department of Health and Aged Care, the community, and the mental health sector. It only recommends resources and services from trusted mental health service providers.
Medicare Mental Health Phone Service Referral
Referral Forms are available here: Provider Resources – PCCS Global Site
GP/Psychiatrist direct line: 07 3186 4000
Medicare Mental Health Phone Service: 1800 595 212
Medicare Mental Health is for everyone. Anyone of any age – including children, young people and older adults, families and carers – can contact Medicare Mental Health.
Even if you have never sought help before, Medicare Mental Health is here for you.
Yes – there is no cost for using the Medicare Mental Health phone service (1800 595 212).
First, a trained mental health clinician will speak to you about your concerns to identify the support you need. They will then work with you to identify your recovery goals and connect you to services to help you meet them.
The Medicare Mental Health phone service takes a holistic approach to your mental health, whether you have experienced mental ill-health or if this is the first time you have reached out for support. Your Medicare Mental Health phone service clinician is there to help you understand the type of support you need and will draw upon their knowledge of the broad range of services available to identify which one best suits your individual needs.
With your consent, they can also work with your GP to keep them informed about the support services recommended for you.
With your consent, the Medicare Mental Health phone service can share all or parts of any advice and referrals with your GP or other health care providers. If you prefer not to have them shared with your current health providers, that is also fine.
However, we encourage you to discuss any additional advice or support you receive from the Medicare Mental Health phone service with your GP or other health providers because coordinating your care and reducing duplication is in your best interest.
Medicare Mental Health (formerly Head to Health) brings together a range of 500+ online and phone-based resources and services from Australia’s trusted mental health service providers to support your wellbeing and mental health. Medicare Mental Health is the result of extensive and ongoing collaboration between the Department of Health and Aged Care, the community, and the mental health sector.
Medicare Mental Health provides a range of mental health online services, programs, websites, chat groups and apps. Online treatment programs can help individuals
work through a range of mental health conditions and disorders like depression and anxiety.
Self-management
Medicare Mental Health is a collaboration between the Department of Health and Aged Care, the community, and the mental health sector. It only recommends resources and services from trusted mental health service providers.
A mental health coaching program, to provide accessible, quality structured psychological therapy services. People can access six coaching sessions delivered over the phone, via video or in person by trained mental health coaches.
The program uses low-intensity psychological therapy and aims to help people break the cycle of negative or unhelpful thoughts.
Developed by Beyond Blue and delivered by Primary and Community Care Services (PCCS), NewAccess provides support from a coach, who will assess the person’s needs, then work with them in setting practical, effective strategies to help get back on track.
Low intensity service
Any source, including GP or self-referrals. GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
Older people living in Residential Aged Care Homes experiencing mild depression or anxiety and those having trouble adjusting to changes or coping with loss.
The Psychological Services in Residential Aged Care Homes (RACH) program offers structured psychological therapies that support people with mental health needs living in residential aged care. The service aims to support residents experiencing mild depression or anxiety and those having trouble adjusting to changes or coping with loss. The service can also support people experiencing dual diagnosis of mental health and dementia or neurocognitive disorder (including brain injury/developmental disability) where behaviours are identified as mental health related.
Sessions may be focused on transitions into aged care, engagement and well-being and managing identified mental health conditions.
Low to moderate intensity service
Participants must be living in a Commonwealth funded RACH within the Gold Coast region
Any source including GP or self-referrals.
GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
headspace is an accessible ‘one-stop-shop’ for young people that supports early intervention with emerging mental health needs surrounding mental and physical health, work/study support and alcohol and other drug issues.
For young people aged between 12 and 25 which supports early intervention services for young people with emerging mental health needs. The service offers assistance in promoting wellbeing: mental health, physical health, work/study support and alcohol and other drug services.
Low to moderate intensity service
Located at:
Level 1, H20 Broadwater
1/2 Nind Street Southport Qld 4215
Monday: 9.00am – 5.00pm
Tuesday: 9.00am – 8.00pm
Wednesday: 9.00am – 8.00pm
Thursday: 9.00am – 8.00pm
Friday: 9.00am – 5.00pm
Saturday / Sunday: Closed
and
1 Brygon Creek Drive
Upper Coomera QLD 4209
Monday: 9:00am – 5:00pm
Tuesday: 9:00am – 5:00pm
Wednesday: 9:00am – 5:00pm
Thursday: 9:00pm – 5:00pm
Friday: 9:00am – 5:00pm
Saturday / Sunday: Closed
Any source, including GP or self-referrals. GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
Improve the social and emotional wellbeing of individuals and reduce the harm associated with social and emotional wellbeing, suicide ideation/attempts and mental ill health through the provision of an integrated, flexible, and holistic approach of care.
The Kalwun Social Health Program offers comprehensive support for Aboriginal and/or Torres Strait Islander people, partners, parents, or carers of who are struggling with their mental health, alcohol and other drug misuse or seeking a suicide support service. The Program works within a social and emotional wellbeing framework and provides clinical and non-clinical case management.
The Program helps to empower people to self-manage and make decisions about their own health at their own pace. Social Health offer a person and family based approach to providing care and the ability to link clients with a range of internal and external services.
Low to high intensity service
Coomera Integrated Health and Wellbeing Hub
7 Jowett St, Coomera Qld 4209
Airport Central B1, 1 Eastern Ave, Bilinga Qld 4224
Miami Clinic
2020 Gold Coast Hwy, Miami Qld 4220
People of all ages struggling with their
mental health or seeking a suicide
support service.
Any source, including GP or self-referrals. GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
Comprehensive, high intensity clinical care coordination support including structured, recovery and goal-oriented services to create significant improvements in quality of life, health and well-being.
The program supports individuals who experience the impacts of severe mental illness, and who are not currently case managed or accessing Gold Coast Health mental health services.
High intensity service
Only GP or psychiatrist referrals are accepted. GPs or psychiatrists can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
The Lighthouse program provides trauma informed, recovery- orientated clinical care coordination and specialised treatment.
The Lighthouse program provides trauma informed, recovery-orientated clinical care coordination and specialised treatment services for young people aged 12-18 years with severe and/or complex mental health needs. Lighthouse aims to provide timely access and effective, safe and appropriate care for adolescents who are experiencing the impacts of adverse childhood experiences in their lives.
The service supports young people, and their loved ones, carers or support people to learn skills around the management of symptoms and promote hope in healing so that the young person can fulfill their potential. Priority will be given to those experiencing trauma symptoms which are currently impacting on any areas of their lives.
High intensity service
Any source, including GP or self-referrals. GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
A multidisciplinary service of consultant psychiatrists, peer workers and clinicians to support young people aged 12-25 at risk of or experiencing a first episode of psychosis. The Early Psychosis team is equipped to intervene early to improve the lives of young people, and their families, impacted by psychosis.
headspace (Early Psychosis) is a multidisciplinary service of consultant psychiatrists, peer workers and clinicians that support young people at risk of or experiencing a first episode of psychosis. The Early Psychosis team is equipped to intervene early to improve the lives of young people, and their families, who are impacted by psychosis.
Young people and their families can be seen at the time and place of their choosing including in their home, at school, work, TAFE or Uni, at a local park, café or even the beach.
High intensity service
Early Psychosis Mobile Assessment and
Treatment team
Any source including GP or self-referrals.
GPs can refer by calling or emailing:
If this service is not the one for you, please call the Medicare Mental Health phone line on 1800 595 212 and speak with a mental health professional who will help connect you to a service that meets your mental health needs.
Moderate intensity (non-clinical) individual and group based psychosocial support to assist individuals achieve their recovery goals by building personal capacity and stability in one or more of the following skill areas: health and wellbeing; independence; confidence and resilience; daily living; social; relationship; finance; and vocational.
Through individual and group support, Psychosocial Support provides non-clinical activities such as life skills development, employment, and education goals, and learning how to maintain health and wellbeing.
Psychosocial support services focus on building capacity and stability in the following areas:
Moderate intensity service
Any source, including GP or self-referrals. GPs can refer by calling or emailing:
If you are unsure if this service is right for your patient, you can refer to Medicare Mental Health on 1800 595 212 between Monday to Friday, 8:30am – 5pm (except public holidays). For more information visit Medicare Mental Health Phone Service.
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